# Paws & Claws customer FAQ

Find the right care for your pet and get help from our team when you need it.

## What can Paws & Claws do for me?

Paws & Claws helps you find local pet care, choose a service, share your pet’s needs and manage bookings in one place. You can explore dog walking, pet visits, home care and specialist support, with the current options and prices shown in the app. Availability depends on your area, dates and the care you need.

[Explore services and prices](https://pawsandclaws.app/prices)

## How do I find the service I want?

On the home page, enter your postcode, choose a service and select Find pet care to see carers covering your area. You can also browse Services & prices to read what each service includes. Follow the booking option for your chosen care, sign in or create an account when asked, then complete the details shown.

[Find pet care](https://pawsandclaws.app/#find-care) · [Services and prices](https://pawsandclaws.app/prices)

## What happens when I make a booking?

Choose the service, date and available period, then provide the requested pet, contact and address details. Read any service notices and care agreement, check the booking summary and total, and complete checkout when online payment is available. Check for confirmation and find the booking in your account. For a broad period such as Morning, the exact visit time is arranged with your carer afterwards.

[View your bookings](https://pawsandclaws.app/bookings)

## How do you keep my information safe?

We protect your account and booking information with secure sign-in and restricted access. Carers receive the customer, pet and address details needed for their bookings, and authorised staff can access information needed to support you and run the service. We do not sell your personal information. Our Privacy Policy explains how information is used, shared and kept, and how to contact us about it.

[Read our Privacy Policy](https://pawsandclaws.app/privacy)

## Are bookings and payments secure? Do you store my card details?

Bookings are linked to your signed-in account, and online payments are processed securely by Stripe. Paws & Claws does not receive or store your full card number, card security code or full bank-account details. We keep payment references, amounts and payment or refund status so we can manage your booking. Enter payment details only in the secure checkout, never in a message or on WhatsApp.

## What if the service I need is not listed, or I need something different?

Please send us a note using the contact form or chat with us on WhatsApp. Tell us about your pet, postcode, dates and the care you have in mind, including unusual timings, a combination of services or any special needs. We will discuss what may be possible and confirm the arrangements and price before you book. Sending an enquiry does not make a booking.

[Send us a note](https://pawsandclaws.app/#contact)

## What if I cannot find an available carer or complete checkout?

Try another date or period if your plans are flexible. If there is no suitable match, a service is enquiry-only, or online payment is unavailable, contact us through the form or WhatsApp. We can help you work out the next step; availability is not guaranteed until arrangements are confirmed.

[Contact the team](https://pawsandclaws.app/#contact)

## How can I ask a question or get help with a booking?

Use Send us a message on the website or Chat on WhatsApp. For an existing booking, include its reference if you have it, the date and a short description of what you need. Please ask before booking if you are unsure which service suits your pet or need care outside the listed services.

[Send us a message](https://pawsandclaws.app/#contact)

## Contact the team

Send us a note through the [contact form](https://pawsandclaws.app/#contact), [chat on WhatsApp](https://wa.me/447878170792?text=Hi%20Paws%20%26%20Claws%2C%20I%27d%20like%20to%20ask%20about%20pet%20care.), or email [hello@pawsandclaws.app](mailto:hello@pawsandclaws.app).